Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying LOAM. You may request a refund within 30 days of delivery. Contact us through our contact page with your order number and the reason for your request.

Damaged or Incorrect Orders

Inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us promptly with your order number and photographs of the package and item. We will review the claim and arrange a replacement or refund where appropriate.

Returns

For hygiene and food-safety reasons, opened consumable products generally do not need to be mailed back unless our support team requests it. Unopened items approved for return must be sent in original condition and packaging using the instructions provided by our support team. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Refund Timing

Approved refunds are issued to the original payment method. Financial institutions may require additional processing time before the credit appears.

Exceptions

Gift cards, final-sale items, and products purchased from another retailer are excluded. Purchases from another retailer must be handled by that retailer.